Something not sitting where it should?

Shared Vaults and their tabs

1. Tap the + beside your Vault tabs to create a shared Vault. Join somebody else's Vault from the invitation they send you.
2. Press and hold a shared Vault tab to open its actions. This is where you can rename that tab on the device or open the sharing controls.
3. Use Manage People to invite someone again, change access or stop sharing if you are the owner.
4. Drag a card towards another Vault tab to move it between your personal and shared spaces.
5. If you leave or remove a shared Vault, only that shared tab is removed from the device. My Vault remains separate.

A tab name and theme can be different on each person's device. Renaming your tab does not rename it for everybody else.

If a sharing invitation will not open

1. Make sure both people have the current App Store or TestFlight version of The Vault.
2. Confirm iCloud Drive is on and The Vault is allowed to use iCloud on both devices.
3. Open the invitation on the Apple Account it was sent to.
4. If an old invitation has expired, ask the owner to press and hold the tab, open Manage People and send a fresh invitation.

Full Access and restoring a purchase

Open The Vault Settings, choose Full Access and use Restore Purchase. The device must be signed in to the Apple Account that bought the upgrade—or an eligible member of its Apple Family Sharing group. Restoring changes access only; it does not remove cards.

If iCloud is not catching up

1. Check that every device is signed in to the same Apple Account.
2. Make sure iCloud Drive is enabled and The Vault is allowed to use iCloud.
3. Open The Vault on each device and leave it open briefly on a working internet connection.
4. In The Vault Settings, check the friendly Sync status. If it needs attention, use “Share sync details for support”.

If a photo, document or voice note will not open

Keep The Vault open while the attachment finishes arriving from iCloud. For a new attachment, confirm that The Vault has the requested Photos, Camera or Microphone permission in the Apple Settings app. If it still does not work, email us with the attachment type and approximate file size—there is no need to send the attachment itself.

Reminders, sounds and locations

Reminder sounds follow the notification and Focus settings of the device that receives them. A saved location is a fixed pin attached to the card—not continuous tracking. You can move or remove the pin from the card editor, and manual pin placement still works if precise location permission is not granted.

If sharing from another app does not show The Vault

In the Apple share sheet, scroll to the end of the app row, choose More, then enable The Vault. After choosing it, review and edit the card before saving it into a zone.

Your privacy when asking for help

Diagnostic sync details include device, app version and sync activity. They are designed not to include your card text or attachments. Please remove any personal information you do not want to share before sending an email.